Customer Service and Collections

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Rachel Taylor

  • Contact email:

    rachel.taylor@search.co.uk

  • Job ref:

    Req/506677RT

  • Published:

    15 days ago

  • Expiry date:

    2018-12-30

  • Startdate:

    10/12/2018 10:51:56

Customer Service and Collections
Permanent Vacancy
£17,000 - £20,000 with great OTE potential
Monday - Friday - Free parking

Search Consultancy is working with one of Sheffield most prestigious Debt Collection Consultancy's to recruit a number of Collections advisors at this very busy period.

We are looking to speak with a variety of candidates, a collections background would be ideal but we find candidates who have worked within sales, banking/finance, customer service and insurance can be very successful within this industry.

As a Customer Service & Collections Advisor your main duties and responsibilities will be:

* Outbound calls to customers regarding their outstanding debt
* Building strong relationships with customers to enable effective conversations
* Establishing needs
* Effective questioning
* Discussing repayment options
* Organising repayment plans
* Keeping up to date with FCA regulations
* Maintaining a high level of customer service
* Working towards daily targets

The ideal Customer Service and Collections advisor will be:

* Empathetic
* Target/money driven
* Punctual
* Efficient and assertive
* Hardworking

If you are looking to take the next step within your career and work for a driven and professional company then please APPLY NOW for a telephone conversation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.