Customer Service and Collections

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Sarah Francis

  • Contact email:

    sarah.francis@search.co.uk

  • Job ref:

    Req/506677CS

  • Published:

    10 days ago

  • Expiry date:

    2018-12-30

  • Startdate:

    30/11/2018 10:51:56


Customer Service Collections Advisor
Sheffield
Permanent
£17,000 - £20,000 Plus a great commission structure
NO EVENINGS OR WEEKENDS! Free Parking

If you're looking for a new start then look no further an amazing opportunity has become available for a customer service collections advisor to join a vibrant collections team based just out of Sheffield City Centre. The ideal candidate will have the ability to empathise with customers and offer the best solution possible.

A background in collections or banking would be ideal, however, someone with strong sales experience who is looking to move away from traditional cold calling into the collections sector.

You must be able to communicate well both verbally and written as you will be speaking with a variety of customers and will have experience within a customer focused, sales or collections role.

As a customer Service Collections Advisor your main duties and responsibilities will be:

* Outbound calls to customers regarding their outstanding debt
* Building a rapport with the customers to enable effective conversations
* Establishing their needs
* Discussing repayment options
* Organising repayment plans
* Keeping up to date with FCA
* Maintaining a high level of customer service

The successful Telephone Negotiator will be:

* Empathetic
* Well organised
* Efficient and assertive
* Ambitions and Driven
* Passionate
* Punctual
* Target driven

Must be able to pass Credit Check

You will work between 8am - 8pm Monday to Thursday, 9am - 5.30pm Friday

For further information about this role or any other roles please ring Sarah on 0114 349 2113

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.