Customer Service Agent

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    Up to £18750.00 per annum + Excellent Benefits

  • Contact:

    Sophie Watson

  • Contact email:

    sophie.watson@search.co.uk

  • Job ref:

    Req/549221

  • Published:

    6 months ago

  • Expiry date:

    2020-02-06

  • Start date:

    10/02/2020 14:50:18

What do you want from your next role? A reliable shift pattern, with no late or night shifts? Opportunity to earn a bonus?

Look no further. Search Consultancy is currently recruiting for a role within a global leader for pensions and insurance which starts in February.

This role will require you to be solutions focused and resolve all queries at the first point of contact.

You will need to provide excellent customer service to customers who are looking for guidance in their insurance and pension accounts.

As this role is customer service, you must be proficient in dealing with outbound, inbound calls, emails and have excellent grammar and language skills. Attention to detail is very important in this role.

To achieve your yearly bonus, you should have the ability to create and execute goals to provide a distinguished service to their customers.

The excellent benefits package:

- Private medical and dental care
- Tax-free child care
- Public transport season ticket loans
- Virtual GP appointments

We would ideally be looking for someone with fantastic and established customer service skills. This includes being able to communicate effectively, lead and influence others, be improvement focused, brilliant organisational skills and able to build and maintain relationships.

Salary: £18,750 + £2000 p/a (possible bonus)

The hours are between 8am and 6pm, Monday-Friday.

As with all Financial Services organisations, you will need to be able to pass a credit check and a criminal record check.

We are working towards start dates in February, so apply today if you think this is for you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.