Customer Service Agent

  • Location:

    Dunfermline, Fife

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £18720 per annum + +excellent benefits

  • Contact:

    Suzanne Elder

  • Contact email:

    suzanne.elder@search.co.uk

  • Job ref:

    Req/543889

  • Published:

    3 days ago

  • Expiry date:

    2020-01-03

  • Startdate:

    08/01/2020 15:57:42

Do you fancy working for a company rated 9.4/10 on Trust Pilot? If you love giving great customer service then I want to hear from you.

Are you looking for a new challenge? Our client, a market leading organisation that specialises in home plan cover are looking to expand their well established team in Dunfermline.

* Starting salary of £18720, rising to £19000 after successfully completing 6 month probation period.
* Bi-annual bonus where you can earn up to 15% of your annual salary (payable in Aug and Feb).
* Wide range of employee benefit schemes available to opt in to including Cycle to work and tech vouchers

You will be working 40 hours per week, 5 out of 7 days on rotational shifts.
Monday to Friday 7am - 9pm, Saturday and Sunday 8am - 8pm
12 week rota in advance and only working 1 weekend day every second week.

We are looking for candidates who are motivated, have a personal pride for customer satisfaction, great communication skills and who are empathetic to a customer's situation. This a very fast paced role and ideally you will have experience in a customer focused role.

Job role responsibilities:
* Managing inbound calls and building relationships with customers
* Troubleshooting faults and providing technical assistance
* Accurately recording all relevant data
* Liaising with engineers and booking service calls
* Handling customer queries and providing resolutions
* Achieving KPIs

Interested? Apply now as interviews are taking place with immediate effect. Don't delay, get in touch today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.