Customer Service Agent

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £18750.00 per annum

  • Contact:

    Michael McVeigh

  • Contact email:

    Michael.mcveigh@search.co.uk

  • Job ref:

    Req/535493

  • Published:

    3 days ago

  • Expiry date:

    2019-10-20

  • Startdate:

    14/10/2019 13:05:53

Craving a work-life balance with an organisation that rewards better than most?

Day time shifts and no weekends

Up to £400 in bonus every quarter

A benefits scheme to rival most businesses

These are just some of the benefits that are on offer here with this global leader in financial services. If providing world-class customer service is high on your agenda then don't just sit back and think of what could be, we would love to hear from you today.

If you work hard, you will absolutely reap the rewards of a flexible benefits package to suite your lifestyle. This includes:

Private medical and dental insurance

Tax-free childcare

Impressive car purchase scheme

Public transport season ticket loans

Numerous retail discounts

Virtual GP appointments - you need never wait for a doctor's appointment again!

The Customer Service Advisor job

You'll be taking inbound calls, resolving queries, updating accounts and generally ensuring that everyone that deals with them has a positive experience.

You'll be key to ensuring customers are armed with all of the information they need to make the right decision regarding their pension.

To mix things up a bit, you may also be asked to respond to emails or postal queries.

We couldn't resist telling you about the day time and weekday shifts at the start, but to clarify, you'll be expected to work a 37.5 hour week between 8.30am and 5.30pm.

What you'll need

Experience in customer service is a must, ideally you will be from a contact centre background.

If you have previously worked in financial services, then all the better. However this isn't essential as you'll be given all the training you need before you take your first call.

Given the nature of the enquiries you'll be dealing with, you must have strong attention to detail and be able to communicate effectively.

As with all Financial Services organisations, you will need to be able to pass a credit check and a criminal record check.

This opportunity will not be around for long, so apply today and don't miss out.

We guarantee you won't look back.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.