Customer Service Advisor - Start Monday 10th December!

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Maria Stathopoulou

  • Contact email:

    languages@search.co.uk

  • Job ref:

    Req/477306

  • Published:

    10 days ago

  • Expiry date:

    2019-01-04

  • Startdate:

    10/12/2018

Customer Service Advisor - Permanent position

£16,800 per annum + Benefits

Our client, an international customer services provider is currently looking to offer a full time position for an excellent candidate with great customer services skills!


The business operates 5 days out of 7, 40 hours per week, and that gives you the opportunity to be flexible with your shifts. Business hours between Monday and Saturday 8am - 10pm.

A good benefit package as below:


* 40 hours contract
* Perkz: employee benefits scheme that works with the best UK retailers
* Learning and Development courses
* Career opportunities within the account


Duties and responsibilities:


* The main responsibility of this role will be to support customers within the UK via phone.

* This role will require flexibility over working hours

* Handling customer complaints, taking responsibility to investigate, escalate and track appropriately - providing the cardholder with a timely and satisfactory resolution


Experience, Knowledge and skills required:

* Fluency in English
* Previous experience in Customer Service
* Computer literate: Word-processing, Excel, internet and general systems usage
* Ability to provide empathy, sympathy, maturity and support to distressed callers

If you are interested in this role, please apply online today!




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