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Inbound Customer Service Advisor
Salford Quays - Gorgeous modern offices!
Salary: £21,000 rising to £21,500 with a £500 bonus after 6 months
Position: Full-time, Permanent
Hours: 40 hours a week over 5 days (must be flexible between 8am - 10pm)

Are you passionate about helping others? Do you have a technical mind? Looking to start a career within a fabulous, well established company?

As Customer Service Advisor you will effectively and professionally resolve customer enquiries within a timely manner and ensure the best service is provided to all customers.

* To provide effective and professional service to all customers
* Delivering the right outcomes for the customers
* Providing technical support to customers who are having difficulties
* Taking inbound calls in a timely manner
* Identify customers' needs and demonstrate effective problem-solving techniques
* Keep up to date with policies and products
* Liaising with third party companies
* Processing sales orders
* Booking appointments for engineers
* Build growing and sustainable relationships by going the extra mile
* Dealing with calls of a sensitive nature in potentially distressing situations.
* Maintaining accurate and up to date records and systems


What we are looking for…
* At least 6 month experience working within a customer service role
* You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills too!
* Good problem solving skills
* Able to manage your time wisely to meet call handle time, and work to targets
* Excellent communication skills and technical aptitude learn new systems, products / services and retain information
* Ability to multi-task and use various systems whilst engaging with customers over the phone

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.