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Job title: Customer Service Advisor (Email based)

Location: Office based in Manchester City Centre

Salary: £9.56 per hour

Contract: Temporary until September 2022 (opportunities to go permanent)

Hours: Monday to Friday 9am - 5pm or 10am - 6pm (1 Saturday or Sunday worked a month, with a day off during the week)

The rewards:

  • Fantastic working environment
  • Discounted products if perm
  • Opportunity for a permanent contract
  • Weekly pay, so you'll always have a good cash flow
  • 28 days holiday per year (including bank holidays)
  • Dedicated consultant at Search Consultancy to help you along your career development

Start date - Monday 23rd May 2022

The Job:

  • As a Customer Service Advisor you will be the first point of contact for all queries via email
  • Dealing with a high volume of emails and communicating with customers
  • Ability to capture customer information efficiently and accurately
  • Having an excellent understanding of the services in order to provide customers with highest level of service via email

A few things you'll need as a Customer Service Advisor

  • Exceptional IT skills and accuracy of logging information
  • Confident communicator via email
  • Good grammar & spelling
  • Previous experience of delivering exceptional customer service
  • Excellent attention to detail
  • Great team player
  • Problem-solving skills and the ability to take ownership over each customer query
  • Ability to work under pressure in a fast-paced environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age