Customer Service - Whatsapp, webchat and emails only

Location - Office based in Oldham

Salary - £9.27 per hour

Contract - Contract until 2022, possible perm opportunities

Hours - Monday to Friday 8:30am - 4pm or 10:30am - 7pm

Keen to represent a global brand?

Want an opportunity to get your foot in the door with a prestige on-line retailer?

Want to work for a company that rewards hard work and commitment?

Maybe you need a new role that provides a work life balance?

The rewards:

  • Breaks - two 15 minute paid breaks
  • Fantastic working environment
  • Discounted food onsite
  • Free parking
  • Everyday is dress down day
  • Opportunity for a permanent contract
  • Weekly pay, so you'll always have a good cash flow
  • 28 days holiday per year
  • Dedicated consultant at Search Consultancy to help you along your career development

Start date - 29th November

The Job:

  • As a customer service representative you will be the first point of contact for all queries via Whatsapp, webchat and emails only
  • Dealing with a high volume of Whatsapp, webchat and emails dealing with mainly order enquiries
  • Ability to capture customer information efficiently and accurately
  • Having an excellent understanding of the services in order to provide customers with highest level of service
  • Providing a world class customer service
  • Ability to communicate effectively at all levels

A few things you'll need as a Customer Service Representative …

  • Exceptional IT skills and accuracy of logging information
  • Excellent attention to detail
  • Confident communicator
  • Previous experience of delivering exceptional customer service
  • Ability to empathise with the customer
  • Great team player
  • Problem-solving skills and the ability to take ownership over each customer query
  • Ability to work under pressure in a fast-paced environment

The essentials…

  • Must be able to provide references for the last 12 months
  • Must be able to pass a DBS check

If you are interested please apply now with your CV!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.