Customer Service Advisor

  • Location:

    Birkenhead, Merseyside

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Charlotte Hall

  • Contact email:

    Charlotte.Hall@search.co.uk

  • Job ref:

    Req/419748

  • Published:

    17 days ago

  • Expiry date:

    2018-12-28

  • Startdate:

    00:00:00

Customer Service Advisor

* Location: Wirral
* Salary: 17,000 per annum
* Industry: Financial Services
* Contract: Permanent

My client based in Birkenhead are looking to recruit a number of enthusiastic Customer Service Representatives to join their expanding team. The role involves dealing with inbound calls from existing Financial Services customers with a variety of queries. The role is paying a starting basic salary of £17,086 per annum and a weekly pay structure during a probationary period. Experience within a previous customer service role is not necessary as full supported training will be provided, although experience within a regulated/financial services sector would be advantageous.

The main duties of a Customer Care Agent are:
* Dealing with inbound calls dealing with a variety of customer service related enquiries
* Capturing information onto the in house system and data input
* Assisting customers with administering their accounts through their on line journey
* Resolving customer complaints in line with FCA Complaint Handling Guidelines
* Query handling in response to customer requests with the support of clear information and providing professional customer service
* Undertaking the duties of this role in accordance with the regulatory and scheme guidelines

To be considered for the role of Customer Care Agent you must possess the following;
* Excellent written and verbal communication skills
* Professional attitude and telephone manner
* Have basic IT skills

This is an amazing opportunity for a customer focused Customer Service Representative to join a reputable, successful expanding company with clear opportunities for progression and development. The team operate in a busy environment where putting the customer is at the heart of everything you do and where going above and beyond for the customer, is second nature. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age