Customer Service Representative
£7.83 per hour plus bonus
Full time and permanent contract
Enjoy customer service but tired of cold calling? Don't want to work weekends? Would you like an earnings potential of £18-20k a year? Would you a like realistic opportunity to progress within your career? We have a range of inbound and outbound positions available to start as soon as possible.
Inbound shifts will be on a rota of 37.5 hours per week between 8am and 9pm. Outbound shifts will be Monday - Thursday 10am - 7pm and Friday 10am - 2pm.
We are searching for innovative, quick thinking and confident people who are looking to gain from our fantastic training and clear progression plan. With 93% of managers starting at advisor level and being internally promoted, this is a company with a clear outlook on progression for its staff. You will be supported throughout work and benefit from ongoing training courses and one on one session with managers.
You'll be working full time for one of the biggest names in mobile telephones, providing expert product knowledge and delivering five star service to a range of customers. If you have previously worked in a customer focused environment we would love to hear from you.
From flexible working and great training and rewards, you'll find there's plenty to smile about at our purpose built Middleton site. You'll have the chance to shape the world for our 407 million customers. Making great experiences happen is your top priority, which means you'll do whatever it takes to make sure each customer leaves the call satisfied, every time.
In return for your hard work and commitment we offer a rate of pay of £7.83 basic pay plus a generous and REALISTIC bonus scheme (average bonus earnings £350-£450 but potential to earn around £900 per month)
* Inbound or Outbound positions available - your preference * Build rapport and engage with customers * Use effective questioning to understand a customer's needs and wants * Provide information regarding relevant products and services
What's in it for you? * Fortnightly pay * Basic salary plus great and realistic bonus structure * Massive progression opportunities, 93% of managers come from entry level * State of the Art Contact centre with ample onsite parking. (It's free!) * Bespoke campaign reward structures - We pay our staff over £1 million per year in bonus! * Access to a range of learning and leadership development programmes that enable you to earn whilst you learn, from our in-house Talent Academy! 98% of our Management team were promoted from Advisors!! You could be next!! * Amazing Staff discounts for high street retail
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.