Customer Service Advisor

• Location: Deeside
• Salary: £19,300 per annum
• Contract: Full time, Permanent
• Hours: Monday to Friday 9am - 5:30pm

My client based in Deeside is looking to recruit a Customer Support Advisor to work out of their main office on a permanent basis, offering a salary of £19,300, working Monday - Friday during core business hours.

As a Customer Support Advisor you will be dealing with inbound and outbound customer service calls and e-mails, ensuring the service you provide is thorough and customer centric. Your main focus will be maximise first call resolution and ensuring calls and e-mails are responded to effectively and within the agreed service levels.

Job Description:

• Provide technical support to customers and employees
• Troubleshooting a variety of technical and non-technical issues across different communications platforms
• Process end to end support to customers processing claims
• Ensure all customer queries are prioritised and handled in the shortest time possible

Person Specification:

Suitable candidates must demonstrate a proven track record in excellent customer service.
Experience of working with a high volume of calls
Must be able to work in busy environment.

Benefits package includes:

Immediate start available
Exposure of working in a desirable company with future progression

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Keywords: customer service; helpdesk; client care; call centre; inbound

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