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Customer Service Advisor (Live Chat) - Birkenhead

The details:

  • 40 hours per week, 5 days out of 7
  • Monday - Sunday between 8am - 8pm
  • £9.50 per hour
  • Temp position, fully supported training
  • Weekly Pay
  • Excellent transport links
  • Immediate starts

We are currently seeking candidates to work within a large outsourced contact centre based in Birkenhead. Previous experience, such as working in a customer service setting, would be beneficial, however not necessary.

This role will involve dealing with customers through a live chat function, responding to enquiries and assisting customers on a variety of queries.

The main duties and responsibilities of the role include:

  • Answering inbound emails, responding in a timely manner
  • Responsible for all general customer relations and queries
  • You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders
  • You will assist customers in organising deliveries and order processing
  • Updating call notes on the system
  • Provide advice and guidance
  • Changing any details on their account and sending out any information they may require

What we are looking for:

  • Excellent communication and organisational skills
  • IT competent

If you are comfortable liaising with customers through written channels then we would love to hear from you, please apply immediately.

Key words: Inbound; outbound; call centre; admin; administrator; customer service advisor; live chat; emails; advisor; customer care

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.