Senior Customer Service Executive - £23500 - £26500.

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    £23500 - £26500 per annum

  • Contact:

    Bilal Oussellam

  • Contact email:

    bilal.oussellam@search.co.uk

  • Job ref:

    Req/547233

  • Published:

    3 months ago

  • Expiry date:

    2020-05-16

  • Start date:

    01/06/2020

Our clients is looking for skilled customer service representatives who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail. In return we offer a top end salary £23500 - £26500. Our client offers stunning offices, great working environment, full training, a and a 37.5 hour working week, Monday to Friday.

Please note appointments are subject to passing on boarding screening which includes credit and basic disclosure check.

Responsibilities of the Customer Service Representative

* Responsible for inbound and outbound contact with customers and intermediaries
* Identifying potential problems and taking the required action to resolve
* Assisting with processing applications and adjustments on behalf of customers
* Ensuring core processes are followed at all times
* Proofreading applications and adjustment submissions have been completely accurately
* Ensuring consistency with customer service levels is maintained to ensure clients receive excellent service all the time
* Ensuring the customer database is kept up to date
Background of the Customer Service Representative
* Previous customer service and administration experience ideally gained within financial services
* MS Word, Excel, In-house CRM experience
* Highly numerate
* Able to demonstrate and high attention to detail
* Excellent customer service skills across all channels; phone, email and written correspondence
* Accustomed to working within a fast-paced organisation and the ability to remain calm under pressure
* Highly organised and skilled in problem-solving
* Excellent communication skills both written and verbal


Salary - £23500 - £26500

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.