Customer Service Advisor

  • Location:


  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £9.50 per hour

  • Contact:

    Levi Jackson

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


Customer Service and Collections Advisor

Accrington - Fully office based!

Pay £9.50 per hour + Benefits

36.5 hrs per week

Benefits include:
* 32 days holiday (including bank holiday)
* Free parking
* Staff discount
* Opportunities to grow and develop

Do you love working with people?
Do you enjoy delivering excellent customer service?
Do you like resolving problems and coming up with solutions?
Do you enjoy working in a fast-paced environment?
Would you prefer to work in a friendly and informal office environment?

About the Opportunity:

As a Customer Service and Collections Advisor, you will effectively and professionally resolve complex, regulated and non-regulated customer complaints across all channels, meeting all regulatory and quality standards in delivering the right outcome for the customer and the business. You will be supporting customers to set up a suitable payment plan for all parties.

* Provide effective and professional customer service
* Delivering the right outcomes for customers
* Effectively delivering resolutions and customer satisfaction
* Maintaining accurate and up to date records and systems

Shift Pattern:

Our client needs flexible customer service advisors who can work between the hours of 8am to 8pm, Monday to Thursday, Friday 8am - 7pm and Saturday 8am - 4pm (36.5 hours per week on a 4 week rota basis)

What we need:

* Enthusiastic, confident Customer Service and Collection Advisors
* Experience of working within the retail, hospitality or customer services sector
* Experience in effective complaint handling
* Ability to work in a fast-paced target driven environment
* Is delivery and customer focussed
* Good communication skills both written and verbal
* Ability to listen and build rapport quickly and effectively
* Ability to remain calm and professional at all times
* High attention to detail
* Self-motivated and able to work as part of a team
* IT literate

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age