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Job Title: Customer Service Representative (Emails only)

Job Type: Ongoing temp role

Industry: Customer Service

Location: Salford Quays (By the Lowry Shopping Outlet)

Salary: £8.91 an hour. Start date ASAP and needs people to commit to at least 4 weeks work

This is a temporary position starting immediately, therefore you must be able to start ASAP. This position will turn permanent for the right candidate. As a Customer Service Representative we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

The Job:

  • Acting as the first point of contact for all queries via e-mail, webchat and social media
  • Making outbound calls following up on enquiries about availability
  • Providing a world class customer service over the telephone
  • Dealing with queries and complaints
  • Working to team and individual targets
  • Logging all information accurately on the in-house system

Hours of work:

Working 9am-5pm or 10am-6pm Monday to Friday and could involve one day at weekend Saturday or Sunday 10am-6pm (37.5 hours a week)

Benefits:

  • Great working environment
  • Newly refurbished building
  • Weekly pay
  • 28 days holiday per year (includes bank holidays)
  • Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

  • Previous experience of delivering exceptional customer service
  • Ability to sympathise with the customer
  • Working in a fast paced environment
  • Ideally phone based customer service experience
  • Ability to problem solve and take ownership of each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.