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Customer Service Advisor

  • Location:

    Cardiff

  • Sector:

    Business Support, Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    £18200 - £19500 per annum

  • Contact:

    Kirsty Brooke

  • Contact email:

    kirsty.brooke@search.co.uk

  • Job ref:

    Req/592826

  • Published:

    about 2 months ago

  • Expiry date:

    2021-12-29

  • Start date:

    07/02/2022 08:55:17

Permanent Customer Service Advisor
Training in the Cardiff office for first 6 weeks- Then fully work from home
Permanent contract
Full Time - 35 hours a week
Start date 7th February 2022

£18,200-£19,500 plus overtime paid at enhanced rates

Are you passionate about providing customers with an exceptional service?
Do you thrive in a busy and fast paced environment?
Want to start a career with a world leading organisation?

I am currently recruiting for a reputable Bank, who is looking for Customer Service Advisors to start their journey with them in February 2022.

What does this role involve?
* Liaising with customers over the telephone, you will identify customers' banking needs
* Speak to customers and educate them on safer ways of banking
* Ensuring you are talking to the right customer and protecting our customers from scam and fraud attacks to help keep their money safe
* Accurately provide information on the companies products and services

Skills and experience
* Excellent communication skills
* Ability to multitask and prioritise
* Passion, energy and enthusiasm
* Excellent listening and problem solving skills
* The ability and desire to work in a fast paced environment

The Benefits include
* Up to 30 days annual leave
* Up to 10% pension contribution
* Paid Volunteering days
* Life Assurance

Hours:
You will work a flexible working pattern of 35 hours between 8am-8pm Monday-Friday and 9am-5pm every other weekend.

These roles will be subject to Compliance checks including Credit / Criminal record

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.