facebook
  • Location:

    Huddersfield

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19459.00 per annum + Performance Related Bonus

  • Contact:

    Isabel Stone

  • Contact email:

    Isabel.Stone@search.co.uk

  • Job ref:

    Req/587702

  • Expiry date:

    2021-11-06

  • Start date:

    ASAP

  • Consultant:

    Isabel Stone

Would you like to work for one of the top online retailers in the UK? Are you passionate about customer service? And would you like be apart of an award winning team?

We are recruiting for Customer Service Advisors to join a growing customer care team in Huddersfield (HD4). By joining the team, you will be first point of contact for one of the top online retailers in the UK and with your passion and dedication, you will be providing an excellent service to your customers.

By speaking with existing customers to resolve their queries and complaints, you will also have the opportunity to be up skilled into one of their specialist teams where you will be able to provide a technical service.

You will benefit from a basic salary of £19,459 Per Annum, however you will benefit from a performance related bonus where you will be able to earn up to an additional £300 per month!

With various shift patterns available including no late nights, there are Monday-Friday, Tuesday-Saturday or Sunday- Thursday available so if you are looking for a good work life balance then this role is for you!

What will you be doing in your new role?
* First point of contact for existing customers, resolving queries with new/existing orders.
* Providing excellent service. Ensuring that resolutions are offered
* Ensuring internal systems are updated with accurate information
* Responded to customers via inbound calls and emails
* And ensuring that KPIS & targets are met at all times

So, who are we looking for?
* Customer Service experience working within a call centre environment
* Good understanding of handling complaints and resolving queries
* Excellent communication skills both verbally and written
* The ability to build rapport with customers
* And be motivated to progress within the business.

And finally, what will the benefits be of your new role?
* £19,459 Per Annum with a bonus of £21.5k OTE!
* 30 days annual leave
* 39 hours per week including weekends
* Weekdays 0800-1700 & weekends 0900-1400
* Various progression opportunities available within the business

So, what are you waiting for? To be considered for this role, apply today to find out more!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.