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  • Location:

    Birkenhead, Merseyside

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £8.91 per hour + Weekly pay, free parking onsite

  • Contact:

    Sophie Ackers

  • Contact email:

    Sophie.ackers@search.co.uk

  • Job ref:

    Req/588079

  • Expiry date:

    2021-10-30

  • Start date:

    04/10/2021 10:36:05

Call Centre Customer Service Representative in Birkenhead

The details:

* 40 hours per week, 5 days out of 7
* Monday - Sunday between 9am - 8pm
* £8.91 per hour
* Temp to go permanent
* Weekly Pay
* Free parking and excellent transport links
* Start date: 4th October

We are currently seeking candidates to work within a large outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.

The main duties and responsibilities of the role include:

* Taking high volume inbound calls in a call centre working on a financial campaign for a retail company
* You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders
* Dealing with credit accounts and arrears via inbound calls, emails and social
* You will assist customers in organising deliveries and order processing
* Updating call notes on the system
* Provide advice and guidance
* Changing any details on their account and sending out any information they may require

What we are looking for:

* Previous customer service experience is essential
* Excellent communication and organisational skills
* IT competent

You don't need to have retail customer service experience to be successful in this role. All we ask is that you have worked in customer services and have a passion for it.

If you're confident and enthusiastic and have the personality to charm customers, then we'd love to hear from you. Get in touch today email sophie.ackers@search.co.uk with your CV. Full training is provided and a credit check will need to be completed.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.