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Job Title: Customer Service Advisor Work from home
Job Type: Contract
Location: Work from home
Salary: £11.41 per hour x 36.15 hour per week
Start date: Monday 27th September 2021
To apply you must have:
* A WIRED connection to your broadband router either via an Ethernet or direct to the router
* A working landline connection that is accessible to your working space
* A suitable, safe, private and comfortable working environment to work from home
* Space within your home free from distractions
As a Customer Service Representative, you will be the face of the business, and will possess excellent communication skills, and be passionate about delivering exceptional customer service. This is a complex and varied role, providing a great opportunity for anyone looking to enhance their customer service skills further.
As a Customer Service Representative, your day-to-day responsibilities will include:
* Working on Customers Cases
* Taking inbound calls in relation to previously bough products
* Ensuring Customers queries are dealt with efficiently and in a timely manner
* Resoling issues, and updating customers throughout the process
* Making out bound calls to customer to update them on their current Situation
* Adhering to strict guidelines
What you will need:
* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Ability to work under pressure in a fast-paced environment
* Ideally phone-based customer service experience
* Problem-solving skills and the ability to take ownership over each customer query
* Excellent communication skills at all levels
* A passion for customer service
* Excellent team player
Have we sparked your interest? If so then don't delay and apply today!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.