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Customer Service Advisor

  • Location:

    Salford

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Excellent benefits

  • Contact:

    Jody Vickers

  • Contact email:

    jody.vickers@search.co.uk

  • Job ref:

    Req/585697

  • Published:

    about 1 month ago

  • Duration:

    Ongoing

  • Expiry date:

    2021-09-24

  • Start date:

    ASAP

Job Title: Customer Service Representative Telephone/ Emails /Web and Social Media

Job Type: Temp role until end of September 2021 possibly longer for the right candidate

Industry: Customer Service

Location: Salford Quays (By the Lowry Shopping Outlet)

Salary: £9.50 an hour. Starting ASAP

Are you looking for a new Customer service opportunity?

Are you looking to work for a blue chip company?

Are you looking for a customer service job with a work/life balance?

Then this is the job for you!

This is a temporary position starting immediately, therefore you must be able to start ASAP. This position will turn permanent for the right candidate. As a Customer Service Representative we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

The Job:

  • Acting as the first point of contact for all queries via phone, e-mail, webchat and social media
  • Making outbound calls following up on enquiries about availability
  • Providing a world class customer service over the telephone
  • Dealing with queries and complaints
  • Working to team and individual targets
  • Logging all information accurately on the in-house system

Hours of work:

Shifts are 37.5 hours per week on a rota basis. The client is open between 8am-8pm Monday to Friday and 9am-5pm on a Sat and Sunday. Will involve working on a rota working 5 days out of 7.

Benefits:

  • Great working environment
  • Newly refurbished building
  • Weekly pay
  • 28 days holiday per year (includes bank holidays)
  • Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

  • Previous experience of delivering exceptional customer service
  • Ability to sympathise with the customer
  • Working in a fast paced environment
  • Ideally phone based customer service experience
  • Ability to problem solve and take ownership of each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player

Then we want to hear from you! Please apply online now….

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.