Glasgow based customer service advisors! We want to hear from you!

We are working with one of our major clients in the call and contact centre industry. They are a global leader in providing outstanding customer service and you could be a part of their team!

You would be working within a financial and customer service team on behalf of a really exciting campaign! Customer service will be at the heart of the role and you will be listening to your customers and resolving their queries. Working with existing and new customers you will be taking inbound calls from general enquiries, loan queries and insurance enquiries.

Our client is based in the heart of Glasgow city centre! Initial 3 weeks training will take place from the office then you will be working from home with all equipment provided. When the site opens you will return to a fun, vibrant work space with fantastic colleagues and amazing support! You would be working 35 - 40 hours a week on a rota Monday - Friday 8am - 8pm and every second Saturday 9 am - 5:30pm. In return my client offers an excellent salary and company benefits!

Your day would include …

  • Providing front line support taking inbound calls from customers
  • Handling general car insurance and car finance enquiries
  • Working as part of an energetic high performing customer service team!
  • Taking full ownership of customer enquiries and proactively providing first contact resolution
  • Following FCA regulations while maintaining first class customer service

What skills and experience do I need?

  • Very strong customer service skills with a determination to resolve queries first time!
  • Experience within the financial services is desirable but not essential!
  • Excellent written and verbal communication skills
  • Confident on the computer and adaptable to new systems

Would you like to hear the benefits? There's quite a few!

  • Training is provided! Our client is here to support you!
  • Charity days!
  • Retail offers and discounts!
  • Utility and mobile phone discounts and offers!
  • Internal career path and progression! If you showcase your skills you can develop quickly!
  • And much more...

We are moving very quickly with this role so get your application in now as we don't want you missing out!!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.