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Is it time you move your career up a gear?

We are looking for Glasgow based Inbound Customer Service Advisors paying up to £18,532.80 - permanent, full time roles.

If you are looking to drive your career forward we might have just the job for you!

Our client provides finance and insurance services to customers across a leading prestigious automotive group.

Paying up to £8.91 per hour, we are looking for people who can put customers at the heart of everything they do and are capable of handling a wide range of calls ranging from general enquiries to complaint handling.

The role;

  • Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner
  • Energetically and enthusiastically work as part of a high performing Customer Operations team
  • Consistently put our customers first and build their trust
  • Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
  • Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
  • Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
  • Adhering to company and industry standards
  • Following all FCA regulations and quality and compliance principles
  • Adhering to TCF principles whilst maintaining first class customer service
  • Dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company.

What's involved?

  • Onsite training 3 weeks then working from home (Glasgow City Centre)*
  • Paying up to £8.91 per hour (£18,532.80 per annum)
  • Full time, 40 hours per week
  • Hours of work - shift pattern between 8am and 8pm Mon - Sat, 9am - 5pm
  • All equipment and full training is provided

Must be able to pass a disclosure and credit check as part of the recruitment process

*Working from home until Covid restrictions change then based onsite in Glasgow City Centre

Apply now if you are looking to accelerate your customer service career!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.