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Customer Service Advisor

  • Location:

    Salford

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £9.37 per annum + Excellent benefits

  • Contact:

    Jody Vickers

  • Contact email:

    jody.vickers@search.co.uk

  • Job ref:

    Req/577696

  • Published:

    about 1 month ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2021-06-11

  • Start date:

    ASAP

Customer Service Advisor

Salford Quays

Salary: £9.37 per hour

Position: Full-time, Temp to Perm

Hours: 40 per week - Monday to Sunday

Start date: Tuesday 1st June

This position will be based in the office

The company:

This is an amazing opportunity for the right candidates to work for a global business where the sky is the limit!

Competitive salaries & the chance to work in a friendly and informal office environment

Job duties/responsibilities

  • Delivering a high level of Customer Service over the phone
  • Handling complaints, delivering resolutions and customer satisfaction in a professional & effective manner
  • Dealing with calls of a sensitive nature in potentially distressing situations.
  • Building & maintain customer relationships
  • Maintaining customer records
  • Working towards KPI's, in order to earn bonuses
  • Keep up to date with policies and products

We are looking for the following experience:

  • A background in a customer facing role (technical customer service, first line support or technical support would be highly desirable)
  • You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot
  • Good problem solving skills
  • Able to manage your time wisely to meet call handle time, and work to targets
  • Excellent communication skills and technical aptitude, learn new systems, products / services and retain information
  • Ability to multi-task and use various systems whilst engaging with customers over the phone

You don't want to miss out on this opportunity - APPLY NOW for immediate consideration

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.