Customer Service Advisor

  • Location:


  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    £19300.00 - £21200.00 per annum

  • Contact:

    Michael McVeigh

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:

    12/04/2021 17:38:00

Would you like to work for a company who truly believes in what they do?

And where helping is more important than profits?

If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Regional Customer Service Officer could be just for you.

Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.

Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Regional Customer Service Officer requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each.

Alongside this your main responsibilities includes:

* Manage incoming customer queries
* Provide factual and relevant advise to customers

* ensure that your individual targets are met, and that excellent customer service is maintained

Ensuring all individual targets are met , whilst maintaining excellent customer service
* Proactively identify suggestions to improve service delivery
* Manage all complaints and appeals within SLA timescales

Although our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset:

* Educated to a higher or qualified level
* Experience of dealing with vulnerable customers (would be to your advantage)
* Experience of general administrative duties
* A problem solver who puts the customer first and seeks answers
* Ability to explain complex issues in a simplified manner
* A team Player
* Wants to help people

The role of a Regional Customer Service Officer is very varied and comes with it's challenges, but it is very rewarding in the work that you do. The salary for this role starts at £19,300+ DOE and they operate between the hours of 9am - 5pm Mon - Fri (37.5 hour working week).

This opportunity is always highly sought after so only those who meet the above

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.