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  • Location:

    Leicester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £9.50 per annum + weekly pay

  • Contact:

    Donnie Mathers

  • Contact email:

    [email protected]

  • Job ref:

    Req/571857

  • Duration:

    Temp to Perm

  • Expiry date:

    2021-03-24

  • Start date:

    08/03/2021

Inbound Customer Service Advisor
Temp to Permanent
Leicester
Pay - £9.49 per hour

Work from home- must do 4 weeks in the office as part of the training.

Must be able to work the following fixed shifts:
* Monday to Wednesday 9am to 6pm
* Saturday and Sunday 9am to 1pm

What work here?
* £100 to spend at home for work from home equipment like a desk or chair etc
* 5% annual bonus
* X4 Salary Life Assurance
* Exceptional Training and Development
* Can buy of sell up to 5 days holiday
* Group Income Protection plan
* Access to a Digital GP where you can get a same day appointment
* 5% auto enrol pension however can go up to 10% and the company match contribution
* Huge well being programme - lots of virtual programmes, eg. Workshop for expectant parents, this is also offered to managers that have expected parent is their team, lots of mental health support and first aiders available to offer support
* EAP this is a free service where you, your family members and friends can access advise and support for most things some include money worries, stress, family, problems, legal advice.
* Generous maternity pay with a return to work £500 bonus
* Healthcare cash plan, lots of different packages, an example of 1 is you pay £200 a year and you can claim up to a certain amount back for any healthcare related costs, i.e. new glasses, dentist charges, prescriptions, private medical care etc.
* Access to a Digital GP where you can get a same day appointment
* Team incentives plus individual incentives (can win team meal, or spot prizes i.e. electric toothbrush, BBQ, chocolates etc.)

Do you want to start the New Year with a new job? Would your customers say that you provide amazing customer service? Do you thrive from helping people?

Their reputation as an employer is second to none; they genuinely care for their people and those who work there very much feel part of a family. They also invest heavily in training and so we guarantee you'll be supported as you get to grips with the job.

A bit about this customer service representative job:

First and foremost, your customers will be a big deal to you and you'll be confident in speaking to them over the phone.

Let's not beat around the bush, it's going to be busy and the calls can be challenging, but it's a great way to improve your customer service skills and boost your awesomeness. It's really satisfying when you're able to turn a tricky situation into a positive end result for a customer.

What you'll need as a Customer Service Representative is:

Ideally you'll have previous telephone based customer service experience, but if you've worked in retail or hospitality, or in any customer-facing job, that works for us too!

What's important is that you have customer service super powers; being able to talk to customers, take ownership of situations and get a kick out of delivering an exceptional service.

So what are you waiting for? Apply today and join our team of customer service rock stars!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age