Customer Service Advisor

  • Location:

    Glasgow, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Emer O'Donovan

  • Contact email:

    emer.o'donovan@search.co.uk

  • Job ref:

    Req/490282_1533746385

  • Published:

    3 months ago

  • Expiry date:

    2018-09-07

  • Startdate:

    ASAP

Customer Service Advisor

Location: Glasgow City Centre

Salary: up to £16,286

Operational Hours: 40 hours per week with a flexible rotational shift pattern between 8am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday.

Due to our Client's continued business success, they are looking to strengthen their team of Customer Service Advisors for a very well known brand.

Based in the heart of the city centre, you will handle inbound calls, in a fast paced contact centre environment. You will provide assistance regarding financial and routine enquiries, and provide up-to-date and relevant information.

You will deliver this in a professional, and conscientious manner, with a high regard for quality at all times. You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies.

Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.

What we're looking for:

You'll need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next. You may have previous experience in retail, customer experience or as a sales assistant, although not vital.

What's most important is that you bring energy and enjoyment into work with you every day.

For more information on this role or to arrange an interview, apply today and someone from the Search office will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age