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Customer Service Advisor

  • Location:

    Leeds

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £10.46 per hour

  • Contact:

    Jade Wood

  • Contact email:

    [email protected]

  • Job ref:

    Req/568604

  • Published:

    2 months ago

  • Expiry date:

    2021-01-21

  • Start date:

    11/01/2021 14:43:39

We are looking for customer service advisors to work at a major household brand in Leeds. This role is a long term temporary position so we are looking for people who can commit for a minimum of three months. There is plenty of overtime available and a real opportunity to increase on the basic salary of £20,400 per annum.

The company have an excellent reputation with both their employees and their customers. Their wide range of services make them a strong competitor in the utility market.

The role will initially be based from home although some office attendance may be required in the future. Full training will be provided remotely for all new starters.

Customer service duties:
* Answering inbound calls from customers
* Resolving general enquiries which could include; billing, address changes, smart meter enquiries, complaints and meter readings
* Updating information on the database
* Providing information on company products
* Liaising with other departments
* Adhering to company quality standards at all times
* Providing excellent customer service to all customers

Required experience
* Customer service experience gained either in an office or retail/hospitality environment
* Good IT skills and the ability to pick up new systems
* Excellent telephone manner
* Self motivated and able to work independently
* Able to work from home full time and commute to their Leeds site when required

Benefits
* £10.46 per hour
* Hours: Mon-Fri 9am-5pm
* Lots of overtime available, some paid at time and a half or double time
* Full, comprehensive training
* Initially a three month contract with a high chance of an extension

Start dates from 11th January, interviews taking place throughout Christmas and New Year

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age