Customer Service Advisor

  • Location:


  • Sector:

    Business Support, Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Carla Manser

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:




CSC Agent (Customer Service Agents)

  • Chichester - Westgate (Working from Home and return to the office once the Covid situation changes)
  • Length of assignment: 6 Months (likely to extend end of September 2021)
  • Working days/hours: Monday - Friday (35 hour week)
  • £10.47 Total Pay (PAYE) per hour

Job profile:
We are currently recruiting for Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to scheme members.

As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.

This role offers excellent training & professional development, a competitive salary and favorable working hours, with no evenings or weekend work required.

Other aspects of your role will include the following:
* Exceeding customer expectations by delivering timely, accurate service in a professional manner.
* Deliver efficient work practices by understanding and utilising company software and process.
* Work as part of a team to contribute to a culture of a "great place to work".
* Work within the company procedures to maintain a high level of trust
* Meet or exceed all performance metrics as defined in your personal performance management plan

Following skills and experience:
* Excellent customer service skills
* Ability to understand customer needs and provide the correct solution
* High level of interpersonal skills and an ability to communicate across the internal and external customer group
* Skilled in listening and responding to a customer's needs verbally and through the written word
* Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
* GCSE (or equivalent) in Maths and English
* Previous experience in a contact centre desirable

If you're interested please apply below.

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