Customer Service Advisor

  • Location:

    Doncaster, South Yorkshire

  • Sector:

    Call Centre

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Levi Jackson

  • Contact email:

    levi.jackson@search.co.uk

  • Job ref:

    Req/561655

  • Published:

    27 days ago

  • Expiry date:

    2020-10-04

  • Start date:

    07/09/2020 09:53:04

We have exciting opportunities for exceptional Customer Service advisors to work in a busy, fun Call centre based in Doncaster!

Customer Service Advisors
Temp to Perm
Doncaster
£8.72
Start Date - ASAP

You will be responsible for:
* A great focus on detail is key to get all the necessary details and information from the customer to solve their problem and leave them feeling satisfied with the service
* You'll be answering calls from our customers to help resolve their query in an efficient and professional manner
* Our goal is one call resolution so it'll be important that you actively listen to the customer to understand their query / complaint
* The ability to remain calm at all times as customers can be frustrated or angry
* Good computer skills in order to log issues onto the system, process customer returns and update records

Shifts:
Between 9am - 10pm - must be flexible
4 on 4 off
Weekends included

The ideal candidate will have:
* Excellent verbal and written communication skills
* Customer Service background
* Ability to multi-task
* Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times
* Resilience to take high volume of calls on a daily basis
* Ability to explain products
* Driven to hit targets
* Work well in a team and on own initiative
* Ability to listen and build rapport and understanding with customers

Offers subject to Credit and DBS checks!
Do not delay apply today!!!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.