Customer Service Advisor

  • Location:

    Gateshead, Tyne and Wear

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Levi Jackson

  • Contact email:

    levi.jackson@search.co.uk

  • Job ref:

    Req/559031

  • Published:

    26 days ago

  • Expiry date:

    2020-08-16

  • Start date:

    03/08/2020 15:25:36

Customer Service Advisor - Initially Work From Home
Gateshead
Training: 8 days home-based training - Monday to Friday 9am-6pm. Full attendance is required.
Start Date: 3rd August
Hours: Between Monday - Friday: 8am - 8pm. Saturday and Sunday: 9am - 5.30pm
Salary: Up to £18,138

Do you have a passion for Customer Service? Do you thrive in busy and fast paced environments? Are you available immediately for work?

Search Consultancy is currently working on behalf of a large Outsourcing company based in Gateshead. Voted as the 'Best Place to Work', it's one of the worldwide leaders within this industry and is passionate about providing excellent customer service.

What do you get in return?
* Get to work at a high profile company
* Personalised development programme to become a Leader
* Fun charitable activities
* Bonus depending on attendance and call quality
* 'Fun Festivals'
* Room for progression!
* Competitive basic salaries
* Excellent training

What do I have to do in return?
As a Customer Service Advisor, you will be providing customers with a 5* service and ensuring all of their queries are dealt with on a 'first time right' basis. You will be answering inbound calls from current or prospective students (sometimes their parents!), in relation to student loans; whether it be an in-depth discussion to help someone find out if their eligible for a student loan and how to apply, looking into the next payment someone is due or even taking payments. You will be the go-to person for everything and anything relating to someone's student loan.

This is a fantastic and exciting role - don't delay in applying!

Please note, you must pass a criminal record and credit check for the position.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.