Customer Service Advisor

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    great benefits

  • Contact:

    Leanne Bell

  • Contact email:

    leanne.bell@search.co.uk

  • Job ref:

    Req/558981

  • Published:

    29 days ago

  • Expiry date:

    2020-08-16

  • Start date:

    17/07/2020 09:50:05

A fast-growing digital marketing agency in Manchester city centre is seeking a talented and confident customer service advisor to join the team

The Customer Service Representative role involves providing an excellent, friendly and professional service to clients

The Customer Service Advisor role:


Based in Manchester, you'll have customer service experience or have worked in customer service jobs and will be used to flexible working.

Duties include:

? Providing customers with a professional service via telephone, email, live chat and social media.
? Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly.
? Ensuring customer account adjustments are dealt with accurately.
? Being conversant with standard operating procedures, bonuses and promotional campaigns.


Customer Advisor experience and skills:


You'll be confident and approachable dealing with customers. An analytical approach to problem-solving is essential, and you must be competent with MS Outlook, Word and Excel and be able to resolve support issues.


Working hours:


You'll work a standard rota-based five-day/40-hour week and will need to be flexible to work evenings and weekends.

The annual holiday allowance is 33 days per year, inclusive of Bank Holidays.

Please get in touch today if this Customer Service Advisor role in Manchester feels like your next career move.

Any interviews will be conducted online or via phone for your safety at this time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.