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Manchester, Greater Manchester
about 1 year ago
A fast-growing digital marketing and social media agency in Manchester city centre is seeking a talented and confident customer service advisor to join the team
The Customer Service Representative role involves providing an excellent, friendly and professional service to clients of a company specialising in generating web traffic, building affiliate networks and management of online media.
The Customer Service Advisor role:
Based in Manchester, you'll have customer service experience or have worked in customer service jobs and will be used to flexible working. Duties include:
? Providing customers with a professional service via telephone, email, live chat and social media.
? Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly.
? Ensuring customer account adjustments are dealt with accurately.
? Being conversant with standard operating procedures, bonuses and promotional campaigns.
Customer Advisor experience and skills:
You'll be confident and approachable dealing with customers. An analytical approach to problem-solving is essential, and you must be competent with MS Outlook, Word and Excel and be able to resolve support issues.
Customer Service hours are 8 am until midnight, Monday to Sunday. You'll work a standard rota-based five-day/40-hour week and will be expected to work Bank Holidays. The annual holiday allowance is 33 days per year, inclusive of Bank Holidays.
Please get in touch today if this Customer Service Advisor role in Manchester feels like your next career move.
Any interviews will be conducted online or via phone for your safety at this time.
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