Customer Service Advisor

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/557666

  • Published:

    28 days ago

  • Duration:

    Ongoing

  • Expiry date:

    2020-06-25

  • Start date:

    13/07/2020 20:17:36

Are you a Customer Service Advisor looking for a fantastic new role in Leeds? We're helping our client find committed and experienced Customer Service Advisors and customer assistants with call centre experience, to work on an ongoing temporary basis.

You will be working from home in the short term and will take up your place in offices in Leeds once the COVID-19 lockdown is over. This flexible CS job comes with a rate of £8.72 per hour, with a working pattern of shifts, Monday to Friday, between 8 am and 8 pm.

As a home-based customer service advisor, you will deal with service and admin enquiries from business customers, and liaise with other departments to get matters resolved swiftly and satisfactorily.

The Customer Service Advisor will:

  • Handle queries from business customers using the best customer service skills
  • Carry out required research with the provided tools, and respond appropriately, resolving issues
  • Escalate or communicate with other teams if required
  • Connect with customers at a professional level and build rapport

You will undergo the required training once the onboarding process is completed, and there will be further training during the job.

Your most recent experience should include working within customer services in a call centre or a retail environment. You'll have the ability to solve challenges and take ownership of each customer query, alongside excellent communication and listening skills. A passion for customer service and people is essential to do well, as it having a collaborative and empathetic approach.

The start date for this Customer Service Advisor job in Leeds is 13 July 2020, so apply today to fast track the process.

Due to COVID-19 you'll only be expected and encouraged to return to your new office environment when it's deemed safe to do so. All interviews will be conducted online or on the phone. Your health and safety are of primary importance to Search Consultancy and the clients we represent.

REF:557666

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age