Customer Service Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Up to £19344.00 per annum

  • Contact:

    David Meehan

  • Contact email:

    David.Meehan@search.co.uk

  • Job ref:

    Req/550547

  • Published:

    5 months ago

  • Expiry date:

    2020-03-05

  • Start date:

    04/02/2020 12:03:40

Customer Service Advisor - Liverpool city centre

  • £19344 Salary + bonus
  • 9am - 6pm
  • Fun and relaxed environment
  • Monday to Friday

My client is seeking a customer service advisor to join a busy office in Liverpool city centre immediately. You will be responsible for making outbound warm calls to recent customers, so outbound telephony experience is essential.

What is required?

  • Build sustainable relationships and trust with customer's through open and interactive communication
  • Data entry
  • Follow up calls and using CRM databases
  • Provide accurate and valid information using the correct methods/tools
  • Meet KPI's and targets set by the business
  • Surveying the customer to understand their satisfaction/recommendations about the service
  • Having detailed conversations with customers and understanding their wants and needs
  • Resolving any customer service issues

What are they looking for?

  • Proven outbound call centre experience
  • Uses initiative and is accountable to take ownership and action
  • Excellent relationship building skills
  • Self motivated and driven
  • Resilient and have a positive, can do and will do attitude
  • Strong interpersonal skills, excellent questioning and listening skills
  • Professional, natural, friendly and engaging telephone manner
  • Ability to capture and record information quickly and accurately
  • Excellent work ethic, reliable and punctual

If this sounds like the role for you, please send over a CV immediately

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