Customer Service Advisor

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Call Centre

  • Job type:


  • Salary:


  • Contact:

    Bianca Layton

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:

    02/03/2020 09:14:17

Customer Service Advisor
Start dates: March 2020
Salary: £9.34 per hour
Temporary Contract for 3 months.
Leeds City Centre

Want to work in the banking industry?
Would you like to represent one of the UK's reputable banks?
Maybe a modern state of the art office is appealing to you?

The rewards
* Fantastic working environment
* State of the art facilities
* 25 days holiday plus you can buy more
* Private medical insurance
* Total Pensions- Enabling you to save a regular amount towards your retirement
* Income protection and life assurance
* Wellness Account is an on demand fully flexible benefit which you control.

The Job:
* Acting as the first point of contact for all queries via phone
* Answering a high volume of inbound calls to customers to discuss their financial situation
* Providing an excellent customer experience
* When needed managing cases through to courts to recover money owed
* Providing help, support and guidance to customers who are having financial difficulties or potential victims of fraud
* Working as part of a large and diverse team

A few things you'll need as a Customer Service Advisor in Leeds…
* Excellent communication and listening skills, ability to empathise and negotiate in a professional manner
* A desire to exceed customers' expectations
* Knowledge on how to adapt to meet needs of both customers and business demands
* Be able to think outside the box and have a 'can-do' attitude
* Some basic digital knowledge and comfortable learning a new computer system
* Must have experience of working within a call centre environment

The essentials…
* Must be able to provide details of references
* Must be able to pass a DBS check
* Must be able to pass a credit check
* Must have experience within a Call Centre environment

If this role sounds of interest to yourself please click to APPLY!

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