Customer Service Advisor

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Kyle Smith

  • Contact email:

    kyle.smith@search.co.uk

  • Job ref:

    Req/548378

  • Published:

    4 days ago

  • Expiry date:

    2020-02-13

  • Startdate:

    ASAP

Customer Service Advisor

£18,000 basic salary (PLUS BONUSES!!)

Sale, Manchester

Monday to Friday! NO WEEKENDS!

WORLD CLASS CUSTOMER SERVICE ADVISOR WANTED! Do you have experience solving customer problems and consistently providing a high level of service? If the answer is yes, then you may have what it takes to work alongside our amazing customer service team based in Sale, Manchester and reap the benefits!

You will be the first point of contact for customer queries within the business to business work space via both telephone and email. In doing so, you will effectively collaborate with our support teams and branch networks to efficiently track, monitor and resolve all customer inbound queries in a timely manner.

Benefits for the role of Customer Service Advisor

  • Regular social events and team building exercise
  • Break-out room with pool table and PlayStation
  • Annual Bonus is based on call quality (NO UP-SELLING!)
  • Monday to Friday, Core business hours, NO WEEKENDS!!

Responsibilities in the role of Customer Service Advisor

  • Taking incoming calls and emails from existing customers
  • Solving both routine problems and complex customer enquiries
  • Complaint handling
  • Responding to customer emails

Requirements for the role of Customer Service Advisor:

  • Strong interpersonal skills
  • Attention to detail
  • Logical approach to problem solving

Sounds interesting? This is a popular position; competition is fierce so send us your application ASAP! Suitable applicants will be contacted for immediate interviews. Good luck!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.