Customer Service Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £19000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


Customer Service Advisor

  • Location: Liverpool
  • Salary: £19,000 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday, 9am-5pm (35 hours per week)

My client based in Liverpool City Centre is looking to recruit Customer Service Advisors to provide customer care and quotes relating to motor and home insurance. The position is on a permanent basis and is Monday - Friday working hours. The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

  • Taking inbound calls, emails or messages dealing with a variety of customer service queries
  • Making outbound calls to warm leads
  • Providing quotes for insurance (home and motor)
  • Accurate recording of information onto a live system
  • Query handling in response to customer requests with the support of clear information and processes
  • Process changes in Client/Customer records in response to appropriately authorised requests
  • Striving to provide a professional service at all times

To be considered for the role of Customer Service Advisor you must possess the following;

  • Have experience within a previous customer service or sales role ideally within insurance or banking although all other industries will be considered
  • Excellent written and verbal communication skills
  • Professional attitude and telephone manner
  • Have basic IT skills

The roles are offered on a permanent basis and are located within the heart of the city. If you would be interested in applying for the position please apply immediately.

Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; outbound; sales

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.