Customer Service Representative

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    weekly pay

  • Contact:

    Donnie Mathers

  • Contact email:

    donnie.mathers@search.co.uk

  • Job ref:

    Req/546711

  • Published:

    7 months ago

  • Expiry date:

    2020-01-23

  • Start date:

    02/02/2020

Customer Service Representative
Start Date: 2nd February
Closing date: 3rd Jan
Location: Manchester City Centre (1st 3 weeks based near Salford Quays)
Contract ongoing, perm for the right candidate

Hours: 39 hours per week,

Shifts:
* Earliest start 7am
* Latest finish 8pm
* You will be expected to work 2.5 weekends every 6 weeks

Are you passionate about Customer Service?
Want to work in a state of the art city centre office?
Unlimited free tea/coffee/juice facilities all day!

Are you tired of selling? Is it time for a change?
Are you passionate about providing quality customer service?
Do you enjoy helping others?

Then this is the job for you!

NOTE: A criminal background check will be carried prior to you starting.

As a Customer Service Representative, your day-to-day responsibilities will include:

* Acting as the first point of contact for all queries via phone and e-mail
* Scheduling appointments for engineers
* Providing a world class customer service over the telephone
* Dealing with queries and complaints while updating job on the system
* Logging all information accurately on the in-house system

What you will need:

* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Ability to work under pressure in a fast-paced environment
* Ideally phone-based customer service experience
* Problem-solving skills and the ability to take ownership over each customer query
* Excellent communication skills at all levels
* A passion for customer service
* Excellent team player

We will need to be able to reference you for the last 5 years of your employment/education history and have a clear DBS check.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age