Customer Service Advisor

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Daniel Warburton

  • Contact email:

    Daniel.Warburton@search.co.uk

  • Job ref:

    Req/546684

  • Published:

    7 months ago

  • Expiry date:

    2019-12-18

  • Start date:

    02/02/2020 11:28:44

Customer Service Advisor
Salary: £8.28 per hour (£10.93 including holiday pay)
Start Date: 2nd February
Location: Manchester City Centre (1st 3 weeks based near Salford Quays)

Hours: 39 hours per week, 7am to 8pm
You will be expected to work 2.5 weekends every 6 weeks

The Job:

We have exciting opportunities for exceptional Customer Service Advisors to work in Manchester City Centre. The successful candidates will work for a company that provides residential and small businesses electronic security, fire protection, and other related alarm monitoring services in 35 countries.

As a Customer Service Representative, your day-to-day responsibilities will include:
* Acting as the first point of contact for all queries via phone and e-mail
* Scheduling appointments for engineers
* Providing a world class customer service over the telephone
* Dealing with queries and complaints while updating job on the system
* Logging all information accurately on the in-house system

What you will need:
* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Ability to work under pressure in a fast-paced environment
* Ideally phone-based customer service experience
* Problem-solving skills and the ability to take ownership over each customer query
* Excellent communication skills at all levels
* A passion for customer service
* Excellent team player

We will need to be able to reference you for the last 5 years of your employment/education history and have a clear DBS check.

If you have experience working in a Customer service environment and want to work for a highly reputable company, then do not delay- get in touch now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age