Customer Service Advisor

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:


  • Contact:

    Bianca Layton

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


Job Title: Case Assistant (Customer Service)
Location: Leeds
Salary: £18,000
Start Date: 27th January 2019

Want to work for one of the worlds most iconic consulting, digital services and software business, delivering innovative solutions?
How about an award winning employer?
Maybe a modern state of the art office is appealing to you?
Want a future where your individuality determines our success?

The Rewards:
A competitive salary
* 23 days annual leave plus Bank Holidays dependent on shift pattern
* A pension scheme
* A wide range of discounts on many products and services
* Interest free season ticket loans
* Cycle2work scheme.

We're looking for Case Assistants - with top notch customer service skills - to support our growing team in Leeds.

The Role:
* You'll be taking calls from a wide range of customers, clients and third parties.
* You'll work closely with Case Executives, supporting them in progressing files from instruction to closure, keeping customers updated every step of the way.
* You'll chase outstanding documentation and information, and make sure systems and files are updated on a regular basis.
* Above all, you'll make sure every aspect of every case runs as smoothly as possible, keeping our customers happy from start to finish.

* Great team player
* Passionate for customer service
* First class organisational skills, great attention to detail and to able to prioritise your workload using your own initiative
* Thrive in a fast paced
* Must have experience of working within a customer service environment such as contact centre.
* Must have knowledge and experience of using MS Office packages, like Word, Excel and Outlook
* Must be able to pass DBS and Credit check

If this role sounds of interest to yourself please email your CV to

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.