Customer Service Advisor

  • Location:

    Preston, Lancashire

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    £17000.00 - £19000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/546267

  • Published:

    7 months ago

  • Expiry date:

    2020-01-11

  • Start date:

    ASAP

Customer Service Advisor

  • Preston
  • £17,000 - £19,000 basic
  • Full time, permanent contract
  • Opportunity for progression

Our client based in Preston is booming and all the recruitment is due to growth! If you enjoy working in a thriving, fun and professional environment then this opportunity could be for you.

Great people and a place that people really enjoy going to work each day.

We are currently recruiting for multiple customer service opportunities with this lively contact centre so apply now online in order not to miss out.

The main duties of the role include:

  • Taking inbound and outbound calls, emails or messages dealing with a variety of customer service related issues
  • Accurate recording of information onto a live system
  • Resolve customer enquiries based on competent working knowledge
  • Query handling in response to customer requests with the support of clear information and processes
  • Proactively and enthusiastically work towards agreed targets and objectives
  • Escalate issues, complaints and concerns to Team Leader
  • Always to undertake the duties of this role in accordance with regulatory and scheme guidelines

Personal Profile:

  • A friendly and outgoing individual who genuinely enjoys dealing with people
  • An excellent professional telephone manner is essential for the role as is a passion for doing a good job and providing excellent service to customers
  • A committed team player who will go that extra mile for the team and customers
  • An extremely positive and proactive approach to work with the ability to work under pressure and to deadlines
  • A highly organised approach with the ability to balance priorities
  • Experience of working in a financial environment is desirable

If you would be interested in applying for the position please email your CV to adam.molyneux@search.co.uk

Keywords: inbound; outbound; customer service ; call centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.