Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

  • Job type:


  • Salary:

    Up to £26580 per annum

  • Contact:

    Fiona Preston

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Start date:

    09/03/2020 09:20:54

Are you looking for a fresh start in 2020? The chance to go to work every day knowing that you're genuinely making a difference to peoples' lives?

Motability Operations Ltd is looking for Customer Service Advisors to join them in their office at the Gyle, Edinburgh. With a successful recruitment campaign underway is it an exciting time to be joining them. We have already helped many people start their career here. Our focus is now on the new year and looking for people to join the team in March.

The customer services team at Motability Operations Ltd has created a working environment like no other. A place where you will receive world class training to deliver a truly exceptional customer experience.

Motability Operations Ltd delivers exceptional customer service to their customers and is proud to bring independence to customers and help improve their quality of life. You'll be empowered and trusted to make decisions for them, and resolve their queries at first point of contact. The role is varied as well, where you'll be liaising with customers across all channels; inbound and outbound calls, emails and webchat.

The team believes that every customer interaction is authentic and genuine. As a result, you'll also have the freedom to speak to customers in your own way with no call scripts. The same approach rings true for continuous improvement, where everyone is encouraged to contribute with ideas of for improving the customer experience.

Motability Operations Ltd put people first

They know how to look after their customers and how to look after their people too. They believe in rewarding them well. Here are some of the benefits that you'd enjoy working here:

* Competitive basic salary of £26,580
* 27 days holiday in addition to bank holidays
* Private healthcare
* 15% non-contributory pension
* Life assurance
* Voluntary benefits such as roadside recovery membership, travel insurance and gym membership

What we're looking for:

Customer service will be what you do best. We are looking to bring the very best talent to join us, and for that we are paying a very competitive salary of £26,580.

You'll need to be a wonderful, natural listener and communicator, the kind of person who shows compassion and can empathise with a customer, understand what they want and work out what to do next.

You are likely to have previous experience within a customer service environment and you must love what you do. We need our Customer Service Advisors to 'own' the calls through to first point resolution. What's most important is that you bring energy and enjoyment into work with you every day.

You must be flexible to work a varied 38 hour weekly shift pattern from 8am - 10pm Monday - Friday and weekends 9-5pm (4 x weekly rota basis).

If you're on the look out for a new challenge in 2020, in a role where you can use your customer service skills to the max, then we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.