Home Based Customer Service Agent

  • Location:

    Warrington, Cheshire

  • Sector:

    Office Services

  • Job type:

    Temporary

  • Salary:

    Up to £17459 per annum

  • Contact:

    Hannah Dyke

  • Contact email:

    hannah.dyke@search.co.uk

  • Job ref:

    Req/535263

  • Published:

    8 days ago

  • Expiry date:

    2020-03-11

  • Start date:

    27/08/2019 15:16:01

Work from home - Customer Service Travel Agent
Permanent
£17,459- rising after probation
Hours of work: 37.5
Start Date: March 23rd 2020


Do you have a passion for travel? Do you want discount on holiday as part of your benefits?

You can combine that with great people skills and a desire to succeed; we think you're a perfect for a world renowned Travel company. You can expect your role to be fast paced, exciting and customer focused.


The Home Based Customer Service Agent role involves answering all call types and all customer queries and promoting a wide range of travel products and collection opportunities.

The aim is to offer first contact resolution, and continue to add value and exceptional customer service.

What will you be doing …

  • Answer inbound calls from members who want to book, amend and cancel their travel plans.
  • Strive for first contact resolution
  • Deliver exceptional customer service and promote collection opportunities
  • Meet and exceed Customer Contact Centre operational targets
  • Promote travel opportunities through personal travel experiences
  • Identify opportunities to add value to existing bookings


If you're confident in your Customer Service skills and are keen to develop and achieve, You will be offered a competitive basic salary, monthly commission, shift allowance (if applicable), private healthcare and company pension plus free parking onsite.

To be considered for a homeworking position you must meet the following requirements…

* Have a suitable workspace that allows you to avoid distraction
* A suitable desk and task chair
* Access to a live landline socket
* Broadband connectivity
* Permissions from homeowner or mortgage lender to undertake permanent homeworking
* Be able to commute to the office for approximately 10 weeks whilst you complete your training

Probably most excitingly though, you'll get fantastic and incomparable travel benefits:

* Familiarisation trips to worldwide destinations
* Global travel industry discounts including flights, hotels, cinema tickets, and attractions
* Unlimited standby flight tickets after 6 months
* Annual travel insurance
* Rewards when you join internal points scheme and every year on your birthday

Hours:

7.5 Working hours each day is split over a minimum of 2 work periods which are split by a minimum of 1 hour (I.E 3.5 hours & 4 hours) between the times of 7.30am - 10pm

You will start on Monday 23rd March and you'll need to be available to attend a fun but thorough training programme which will be office based for 8 weeks.


No leave can be authorised during the first 6 weeks as this is when you'll be given all the knowledge and skills you'll need to succeed.

Please apply to this advert if this is something you are interested in.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age