Customer Service Advisor

  • Location:

    Runcorn

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Isabel Jones

  • Contact email:

    isabel.jones@search.co.uk

  • Job ref:

    Req/534607

  • Published:

    10 days ago

  • Expiry date:

    2019-10-13

  • Startdate:

    16/09/2019

Customer Service Advisor

Role: Inbound customer service on behalf of a well known and reputable brand
Hours: Full-time, 37.5 hours a week (must be fully flexible)
Location: Preston Brook, Runcorn
Contract: Temp (until Jan 2020 with possible permanent opportunites)
Pay: £8.83 per hour (paid weekly)
Start date: Mid October 2019

Are you passionate about customer service?
Do you pride yourself in delivering the best standard of service and always go the extra mile to achieve targets?

As a customer service advisor you will be working to promote a well known and reputable brand and deliver a high standard of customer service to every customer.

  • Speaking to customers over the telephone and placing orders for clothing, homeware, flowers, furniture and food.
  • Processing and replying to customer emails.
  • Inputting orders on the in-house computer system.
  • Taking credit and debit card payments from customers.
  • Dealing with customer queries, aiming for first time resolution on every call.
  • Ensuring attention to detail is when placing orders/speaking to customers.
  • Using multiple systems including in-house systems, emails and excel
  • Tracking orders via carrier systems

What you need to know:

  • This role is working Monday to Sunday just 5 days a week on a shift rota basis.
  • It's full-time and you'll get paid weekly
  • You'll be working on a temporary contract but permanent opportunites may be offered at the end of the assignment.
  • This role is to cover the busy Christmas period, so no holidays between Oct-Jan would be authorised.
  • Ideally, you will come from a customer service background, or be willing and determined to learn to be a great customer service advisor
  • This role pays £8.83 per hour
  • You must be able to pass a lenient credit check with a major credit reference company

Apply today with an up-to-date CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.