Customer Service Advisor

  • Location:

    Glasgow

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Lynne Strang

  • Contact email:

    lynne.strang@search.co.uk

  • Job ref:

    Req/534834

  • Published:

    21 days ago

  • Expiry date:

    2019-10-02

  • Startdate:

    21/08/2019 16:43:51

Inbound customer service advisor

Hours available: 37.5 hour perm contracts available. Monday - Friday between 8am to 8pm, Rotational weekend work (Saturday 9am - 5pm and Sunday 10am - 2pm) with a day off during the week to compensate for any weekend work

Training: 2 weeks 9.00am - 5.30pm

The Role

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Criteria

* Ideally you will have 6 months' customer service and/ or sales experience in a contact centre environment
* A strong background in a regulated/ insurance/ financial sector preferred but not essential
* Qualified to GCSE level or equivalent

Responsibilities

* Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients
* Consistently put our customers first and build their trust
* Proactively identify the best solutions for each customer that will also create value for the company and actively develop the brand
* Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
* Adhering to company and industry standards
* Following all FCA regulations and quality and compliance principles
* Adhering to TCF principles whilst maintaining first class customer service






Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age