Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £25807.00 per annum

  • Contact:

    Fiona Norman

  • Contact email:

    motability.operations@search.co.uk

  • Job ref:

    Req/532104

  • Published:

    1 day ago

  • Expiry date:

    2019-10-21

  • Startdate:

    11/11/2019

Are you looking for a career change?

Do you get a kick out of helping others and making a difference?

Do you want a new job changing lives?

As a Customer Service Advisor at Motability Operations Ltd, you should expect to do all that and more by delivering outstanding customer service above the norm. This role will be multi skilled and involve taking inbound calls, making outbound calls where required to customers, emails and webchat.

Join our team in our brand new office in Edinburgh and you'll discover our working environment is quite unique. We empower our customer service advisors and trust them to make their own decisions for customers with none of our calls being scripted. You'll be joining a team that is always looking for ways to improve our customer and employee experience. We embrace new ideas and you should too.

You must be flexible to work a varied 38 hour weekly shift pattern from 8am - 10pm Monday - Friday and weekends 9-5pm (4 x weekly rota basis). The offices are based at the Gyle, Edinburgh.

What we're looking for: You'll need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next. You are likely to have previous experience within a customer service environment and you must love what you do. We need our Customer Service Advisors to 'own' the calls through to resolution. What's most important is that you bring energy and enjoyment into work with you every day.

What to expect from Motability Operations Ltd: We know how to look after our customers and we know how to look after our people too. People are key to our success and we believe in rewarding them well. Here are some of the benefits that you'd enjoy if you came to work with u

* 27 days holiday in addition to bank holidays

* Private healthcare

* 15% non-contributory pension

* Life assurance

* Voluntary benefits such as roadside recovery membership, travel insurance and gym membership

If you're itching to take the next step in your customer service career, in a role where you have the power to make decisions and genuinely improve peoples' lives, then trust us, we have just what you're looking for. We can't wait to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.