Customer Service Advisor

Customer Service Advisor

  • Location: Birkenhead
  • Salary: £16,500 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday

My client based in Birkenhead is looking to recruit a Customer Service Advisor to work out of their main office on a permanent basis, offering a salary of £16,500, working Monday - Friday during core business hours.

As a Customer Service Advisor you will be dealing with inbound and outbound customer service calls and e-mails, ensuring the service you provide is thorough and customer centric. Your main focus will be maximise first call resolution and ensuring calls and e-mails are responded to effectively and within the agreed service levels.

Although you will be joining as a Customer Service Advisor, the company are hoping to progress the successful applicant into an internal sales support / sales rep role over the next 6 months.

Job Description:

  • Taking high volumes of inbound calls daily
  • Arranging services for customers
  • Dealing with enquiries from customers via phone calls, or email.
  • Responding to all enquiries in a timely and effective manner.
  • Resolving customer queries, or passing onto the relevant department.
  • Producing stock reports weekly and fortnightly for key customers.
  • Sending emails to customers to inform them of their order status.
  • Receiving orders from customers, checking prices and stock availability.
  • Contacting the customer to make them aware of any issues with orders placed.

Person Specification:

Suitable candidates must demonstrate a proven track record in excellent customer service.
Experience of working with a high volume of calls
Must be able to work in busy and high pressured environment.

Benefits package includes:

Modern office
Immediate start available
Exposure of working in a desirable company with future progression

Apply for this role now or email your cv directly to

Keywords: customer service; helpdesk; client care; call centre; inbound

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