Customer Care Agent

  • Location:

    Birkenhead, Merseyside

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £18000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/523857

  • Published:

    8 months ago

  • Expiry date:

    2019-10-25

  • Start date:

    ASAP

Customer Care Agent

  • Location: Wirral
  • Salary: £17,500 - £18,000 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday working hours

My client based on the Wirral are looking to recruit a Customer Care Agent to work out of their main office on a permanent basis, offering a salary of £17,500 = £18,000, working Monday - Friday during core business hours.

You will be dealing with customer service calls and e-mails, ensuring the service you provide is thorough and customer centric. You will also be responsible with providing administrative support within the office.


Job Description:

  • Arranging services for customers
  • Dealing with enquiries from customers via phone calls, or email.
  • Responding to all enquiries in a timely and effective manner.
  • Resolving customer queries, or passing onto the relevant department.
  • Producing stock reports weekly and fortnightly for key customers.
  • Sending emails to customers to inform them of their order status.
  • Receiving orders from customers, checking prices and stock availability.
  • Contacting the customer to make them aware of any issues with orders placed.

Person Specification:


Suitable candidates must demonstrate a proven track record in excellent customer service.
Experience of working with a high volume of calls
Must be able to work in busy and high pressured environment.

Benefits package includes:

Modern office
Immediate start available
Exposure of working in a desirable company with future progression

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk



Keywords: customer service; helpdesk; client care; call centre; inbound

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