Customer Service Advisor

  • Location:

    Old Trafford, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/521030

  • Published:

    1 day ago

  • Duration:

    3 months

  • Expiry date:

    2019-05-17

  • Startdate:

    29/04/2019 09:47:59

Job Title: Customer Service Advisor

Job Type: Contract - 3 months, perm for the right candidates

Location: Old Trafford

Salary: £21,505 per annum

Interviews being held on the 25th April

So what are the reviews like with this client!!

  • Great work life balance with a fun team
  • Great work environment and culture
  • It's a very warm, welcoming environment for any new joiner
  • Social life is excellent
  • A company who invests a lot into the local community
  • Offer great health & Well being benefits if offered a permanent contract
  • Excellent basic salary
  • Working for a company with various awards that have been won through hard work

Hours of work: 35 hours a week, Monday - Friday, working either 8.30am to 4.30pm or 9am to 5pm

START DATES 29th APRIL!!!

My client is currently looking to add 3 Customer Service Advisors to join their team in order to help with increased business demand!!!

The Job:

To be the first point of contact offering a customer focused 'one stop shop' service in line with agreed policies, procedures and performance standards.

Key Responsibilities:

  • Being the first point of contact for the customers by telephone, electronically or writing
  • Dealing with service requests which will be changing from time to time
  • To provide a front of house service at reception on an agreed rota basis
  • Successfully undertake rota based tasks in the back office
  • Update customers on the process with the service requests when appropriate
  • Leasing with other teams and referring other queries when processing
  • Help support and work in company projects
  • Providing cover within the team and supporting colleagues in the delivery of the groups policies and procedures and operational plan

Requirements:

  • Empathetic with Customers.
  • Flexible and open to change
  • Demonstrable 'can do' attitude.
  • Calm and considered.
  • High levels of personal resilience and ability to deal with challenging situations
  • Commitment to Equality of Opportunity and Diversity
  • Willingness to work after hours and at weekends as required

Apply now to avoid disappointment

Keywords: Customer Service, Advisor, Customer Service representative

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age