Customer Service Advisor

  • Location:

    Old Trafford, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Daniel Warburton

  • Contact email:

    Daniel.Warburton@search.co.uk

  • Job ref:

    Req/521018

  • Published:

    2 months ago

  • Expiry date:

    2019-05-17

  • Startdate:

    29/04/2019 09:04:05

Job Title: Customer Service Advisor
Job Type: Contract - 3 months, perm for the right candidates
Location: Old Trafford
Salary: £21,505 per annum

Interviews being held on the 25th April

So what are the reviews like with this client!!
* Great work life balance with a fun team
* Great work environment and culture
* It's a very warm, welcoming environment for any new joiner
* Social life is excellent
* A company who invests a lot into the local community
* Offer great health & Wellbeing benefits if offered a permanent contract
* Excellent basic salary
* Working for a company with various awards that have been won through hard work


Hours of work: 35 hours a week, Monday - Friday, working either 8.30am to 4.30pm or 9am to 5pm

START DATES 29th APRIL!!!

My client is currently looking to add 3 Customer Service Advisors to join their team in order to help with increased business demand!!!

The Job:

To be the first point of contact offering a customer focused 'one stop shop' service in line with agreed policies, procedures and performance standards.


Key Responsibilities:
* Being the first point of contact for the customers by telephone, electronically or writing
* Dealing with service requests which will be changing from time to time
* To provide a front of house service at reception on an agreed rota basis
* Successfully undertake rota based tasks in the back office
* Update customers on the process with the service requests when appropriate
* Leasing with other teams and referring other queries when processing
* Help support and work in company projects
* Providing cover within the team and supporting colleagues in the delivery of the groups policies and procedures and operational plan

Requirements:
* Empathetic with Customers.
* Flexible and open to change
* Demonstrable 'can do' attitude.
* Calm and considered.
* High levels of personal resilience and ability to deal with challenging situations
* Commitment to Equality of Opportunity and Diversity
* Willingness to work after hours and at weekends as required

Apply now to avoid disappointment……

Keywords: Customer Service, Advisor, Customer Service representative

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age